Terms & Conditions
Shipping for non customized items: If you purchase your product before 3:00 PM PST your product will ship the same or next day Monday-Friday except holidays. Majority of products are shipped via USPS, UPS or Fedex which may take 2-8 business days to receive. Heavier products will be shipped via Fedex Ground which may take 1-7 business days to receive.
Shipping for customized items: Please allow 7-10 business days for all customized mattress replacements and 3-5 business days for customized foam items to be cut round which may take 1-4 business days to receive.
Return Policy for non customized items: Item may be returned within 14 days of receiving the item. The item should have no damages or modifications made to it. All items MUST be in original packaging and unused. After receiving the returned item, we will refund the customer at the item’s price within 5 business days. Return Shipping will be paid by the buyer unless the wrong or defective item has been received. In that case, we will pay for return shipment. There is a 20% restocking fee and up to 70% for a damaged item returned.
Return Policy for customized items: We are unable to accept any returns, exchanges or make any refunds for customized items unless a wrong or defective item has been received. In that case, we will pay for return shipping and a refund will be made within 5 business days after receiving the item.